This Privacy Policy explains how InfraSentry collects, uses, discloses, and safeguards information when you use our website and application.
We are committed to handling your information with care, transparency, and restraint. We collect only what we need, use it only for the purposes described here, and protect it with appropriate safeguards. By using our services, you agree to the practices described in this policy.
Overview
In this policy, "InfraSentry," "we," "us," and "our" refer to [Legal Entity Name], the operator of this website and application (together, the "Services"). "You" and "your" refer to any individual who accesses or uses the Services.
This policy applies to information we process in connection with the Services. It does not apply to third-party websites, products, or services that we do not control, even where they are linked from our Services.
Information We Collect
We collect information in the following ways:
Information you provide to us
- Account and contact details — such as your name, email address, and any information you submit when you register, contact us, or request support.
- Communications — the content of messages, feedback, or correspondence you send to us.
- Content you submit — any information, documents, or materials you choose to provide while using the Services.
Information collected automatically
- Usage data — pages or features you interact with, actions taken, and the dates and times of access.
- Device and technical data — IP address, browser type, operating system, device identifiers, and similar technical information.
- Cookies and similar technologies — as described in the Cookies & Tracking section below.
Information from other sources
We may receive information about you from service providers, analytics partners, or other third parties that help us operate and improve the Services, to the extent permitted by law.
How We Use Information
We use the information we collect to:
- Provide, operate, maintain, and improve the Services;
- Create and manage accounts and authenticate users;
- Respond to inquiries, requests, and support needs;
- Send administrative or service-related communications;
- Monitor usage, diagnose problems, and ensure security and integrity;
- Detect, prevent, and address fraud, abuse, or unlawful activity;
- Comply with legal obligations and enforce our terms.
We do not sell your personal information.
Legal Bases for Processing
Where applicable law requires a legal basis for processing personal information, we rely on one or more of the following: your consent; the performance of a contract with you; our legitimate interests in operating and improving the Services; and compliance with legal obligations.
Where we rely on consent, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or anonymise it.
Data Security
We implement appropriate technical and organisational measures designed to protect information against unauthorised access, loss, misuse, or alteration. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.
Your Rights & Choices
Depending on your location and applicable law, you may have the right to:
- Access the personal information we hold about you;
- Request correction of inaccurate or incomplete information;
- Request deletion of your personal information;
- Object to or restrict certain processing;
- Withdraw consent where processing is based on consent;
- Request a copy of your information in a portable format.
To exercise any of these rights, contact us using the details in the Contact Us section. We will respond in accordance with applicable law. You may also have the right to lodge a complaint with your local data protection authority.
Cookies & Tracking Technologies
We and our partners use cookies and similar technologies to operate the Services, remember your preferences, understand usage, and improve performance. You can usually control cookies through your browser settings; disabling certain cookies may affect how the Services function.
For more detail on the specific cookies in use, see our cookie settings or contact us at the address below.
Third-Party Services & Links
The Services may contain links to, or integrate with, third-party websites and services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party service you use.
International Data Transfers
We may process and store information in countries other than the one in which you reside. Where we transfer personal information across borders, we take steps to ensure it receives an appropriate level of protection in accordance with applicable law.
Children's Privacy
Our Services are not directed to children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to remove it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date above and, where appropriate, provide additional notice. Your continued use of the Services after changes take effect constitutes acceptance of the updated policy.
Contact Us
If you have questions about this policy or how we handle your information, please reach out: